Behr, Kevin <br/><br/>
The Visible Ops handbook :  Implementing ITIL in 4 practical and auditable steps 

 - Rev. 1st ed., 3rd print. 
 - Eugene :  [S.n.],  2006 
 - 98 p. ;  18 cm. 
<br/><br/>"Stabilize the patient" and "Modify first response" -- "Catch & release" and "Find fragile artifacts" projects -- Create a repeatable build library -- Continual improvement -- App. A. Preparing for IT audit -- App. B. The change and patch management guide, by the Institute of Internal Auditors -- App. C. The Information Technology Infrastructure Library (ITIL) -- App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA) -- App. E. A glossary of terms -- App. F. CMDB table structures -- App. G. References -- App. H. High-performing IT organizations: What you need to change to become one. 
<br/><br/><label>ISBN: </label>9780975568613 
<br/><br/><label>Standard No.: </label>DIF-M1919 
<br/><br/><label>Subjects--Topical Terms: </label><br/>AUDITORÍA DE SISTEMAS<br/>ADMINISTRACIÓN DE SISTEMAS<br/>TECNOLOGÍAS DE LA INFORMACIÓN