Behr, Kevin

The Visible Ops handbook : Implementing ITIL in 4 practical and auditable steps - Rev. 1st ed., 3rd print. - Eugene : [S.n.], 2006 - 98 p. ; 18 cm.

"Stabilize the patient" and "Modify first response" -- "Catch & release" and "Find fragile artifacts" projects -- Create a repeatable build library -- Continual improvement -- App. A. Preparing for IT audit -- App. B. The change and patch management guide, by the Institute of Internal Auditors -- App. C. The Information Technology Infrastructure Library (ITIL) -- App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA) -- App. E. A glossary of terms -- App. F. CMDB table structures -- App. G. References -- App. H. High-performing IT organizations: What you need to change to become one.

9780975568613

DIF-M1919


AUDITORÍA DE SISTEMAS
ADMINISTRACIÓN DE SISTEMAS
TECNOLOGÍAS DE LA INFORMACIÓN