000			02140naa a2200241 a 4500
003			AR-LpUFIB
005			20250311170456.0
008			230201s2019 xx o 000 0 eng d
024	8		_aDIF-M7926 _b8141 _zDIF007230
040			_aAR-LpUFIB _bspa _cAR-LpUFIB
100	1		_aPasini, Ariel Cristian
245	1	0	_aAssessment model for digital services provided by higher education institutions
300			_a1 archivo (989 KB)
500			_aFormato de archivo PDF. -- Este documento es producción intelectual de la Facultad de Informática - UNLP (Colección BIPA/Biblioteca)
520			_aThis paper explores the concept of introducing digital government in higher education institutions (HEI), mainly universities. In particular, it introduces the concept of University Digital Government (UDG), proposes a classification of core university digital services (UD-services) offered by such institutions to their community members, and defines a maturity model for assessing university academic units in terms of the maturity level of their UD-services. The research work relies on case studies in Argentina. The model considers possible delivery channels for each type of service and based on the service and the channels, it defines the maximum level of maturity that could be reached. Based on an assessment of how services are delivered by academic units, a scale is established for measuring the status of UDG development in a given academic unit. The model was applied in nine universities in Argentina and the results obtained are discussed in the paper. The main contribution of the proposed model is to serve as a road map illustrating and guiding academic units in their efforts on applying digital technologies to improve the quality of their services.
534			_aACM International Conference on Multimodal Interaction (20ra : 2019 : Dubai, Emiratos Árabes Unidos). Proceedings. Nueva York, ACM, 2019, pp. 468-477.
650		4	_aE-GOBIERNO
653			_acomputación aplicada
700	1		_aEstevez, Elsa Clara
700	1		_aPesado, Patricia Mabel
856	4	0	_uhttp://dx.doi.org/10.1145/3325112.3325268
942			_cCP
999			_c57005 _d57005